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Delivery Information:
- Orders received till 5:00pm will be delivered on the same day unless the delivery date is mentioned.
- Orders received after 5:00pm will be delivered the next day.
- We deliver on Sundays also.
- For Standard Delivery and Remote Town Delivery: Attempt to deliver the product will be done anytime between 9:00am to 9:00pm. However, we will try to deliver your gift ASAP after receiving your order.
- For Fix Time Delivery: We will try to deliver a product in your selected time slot. However, sometimes there can be some variation in time of +30 or -30 mins.
- For Midnight Delivery: Delivery will be made between 11.00pm to 11.59pm on the mentioned / asked delivery date. However, sometimes there can be some variation in time of +15 or -15 mins. Note: If the occasion is on 16th Jan then select 15th Jan as a date of delivery. We will deliver the product on 15th Jan Night between 11.00pm to 11.59pm.
- When your flowers arrive, just trim the stems and add water. Re-cut 1-2” of the stems at a 45-degree angle.
- Use a clean vase and clean water.
- Remove the leaves below the water line but do not remove all leaves along the stem length.
- Check the water level daily and replenish it as needed.
- Don’t place flowers in direct sunlight or near any other source of excessive heat.
- Upon receiving the cake, immediately refrigerate it.
- Leave it in the fridge until it is time to cut and serve.
- The cake should be placed back in the fridge and should be consumed within 24 hours.
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- We will attempt delivery of the items once. In case the delivery is not executed during this attempt due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
- Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
- The product will be delivered only in the cities mentioned in the list of serviceable cities.
- The image displayed is indicative in nature. Actual product may slight vary in shape or design as per the availability. But we always try to send exact products.
- For Regular Cakes: Icing or decoration of cake may vary then actual image on website.
- For Special Cakes: We will try to make exact design as shown in image. Still it may slight vary then the actual image depends on the city.
- For Photo Cake: Design depends on the size and shape of the photo.
- Upon receiving the cake, immediately refrigerate it. Please allow it to come to room temperature before serving/eating.
- Upon receiving the sweets, immediately refrigerate them.
- We will try to deliver the product at the exact time every time. However, in case of inevitable circumstances, there might be a slight delay.
- While placing the order, please mention your suggestions in the "Special Instruction" box.
- Correct and elaborate Address (with landmark) and contact number of the recipient is a must while placing the order.
- In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date and time.
- Delivery will not be redirected/ redelivered to any other address without extra charges.
For Plants:
- The image displayed is indicative in nature.
- Actual product may vary in shape or design as per the availability.
- The number of leaves and the size of the plant depends on seasonal availability.
- Since flowers are seasonal in nature, flowering plants might be delivered without them.
- Flowers, if present in plant, may be in fully bloomed, semi-bloomed or bud stage.
- Since this product is shipped using the services of our courier partners, the date of delivery is an estimate.
- Your gift may be delivered prior or after the chosen date of delivery.
- A courier product is delivered separately from other hand delivered products.
- No deliveries are made on Sundays and National Holidays.
- Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package.
- The delivery cannot be redirected to any other address.
- All courier orders are carefully packed and shipped from our warehouse.
For Courier Products:
- It will not be possible for us to accept any request for product exchanges/returns.
- We will replace a product with a manufacturing defect. Please let us know as soon as possible when you receive a defective product.
- Since this product is shipped using the services of our courier partners, the date of delivery is an estimate.
- Your gift may be delivered prior or after the chosen date of delivery.
- A courier product is delivered separately from other hand delivered products.
- No deliveries are made on Sundays and National Holidays.
- Our courier partners do not call prior to delivering an order, so we recommend that you provide an address at which someone will be present to receive the package.
- The delivery cannot be redirected to any other address.
- All courier orders are carefully packed and shipped from our warehouse.
- Order will not be considered for refund in below mentioned status.
- Wrong phone or Cell or Extension number/not working/no reply or not connecting/reachable and delivery is not done.
- Recipient refused the products.
- Delivered the product at the Gate/ Reception/ Neighbor.