Send With Luv

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• When your flowers arrive, just trim the stems and add water. Re-cut 1-2” of the stems at a 45 degree angle.
• Use a clean vase and clean water.
• Remove the leaves below the water line but do not remove all leaves along the stem length.
• Check the water level daily and replenish as needed.
• Don’t place flowers in direct sunlight or near any other source of excessive heat.
• Upon receiving the cake, immediately refrigerate it.
• Leave it in the fridge until it is time to cut and serve.
• The cake should be placed back in the fridge and should be consumed within 24 hours.

• We will attempt delivery of the items once. In case the delivery is not executed during this attempt due to wrong address/recipient not available/premises locked, the customer shall still be charged for the order.
• Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
• The product will be delivered only in the cities mentioned in the list of serviceable cities.
• The image displayed is indicative in nature. Actual product may slight vary in shape or design as per the availability. But we always try to send exact products.
• For 5 Star Cake, Regular Birthday Cake, Heart Shape Cake and Eggless Cake: Icing or decoration of cake may vary then actual image on website.
• For Designer Cake and 2/3 Tier Cake: We will try to make exact design as shown in image. Still it may slight vary then the actual image depends on the city.
• For Photo Cake: Design depends on the size and shape of the photo.
• Upon receiving the cake, immediately refrigerate it. Please allow it to come to room temperature before serving/eating.
• Upon receiving the sweets, immediately refrigerate them.
• We will try to deliver the product at the exact time every time. However, in case of inevitable circumstances, there might be a slight delay.
• While placing the order, please mention your suggestions in the "Special Instruction" box.
• Correct and elaborate Address (with landmark) and contact number of the recipient is a must while placing the order.
• In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date and time.
• Delivery will not be redirected/ redelivered to any other address without extra charges.

• Order will not be considered for refund in below mentioned status.

• Wrong phone or Cell or Extension number/not working/no reply or not connecting/reachable and delivery is not done.
• Recipient refused the products.
• Delivered the product at the Gate/ Reception/ Neighbor.