Love in Paradise

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• When your flowers arrive, just trim the stems and add water. Re-cut 1-2” of the stems at a 45 degree angle.
• Use a clean vase and clean water.
• Remove the leaves below the water line but do not remove all leaves along the stem length.
• Check the water level daily and replenish as needed.
• Don’t place flowers in direct sunlight or near any other source of excessive heat.
• Upon receiving the cake, immediately refrigerate it.
• Leave it in the fridge until it is time to cut and serve.
• The cake should be placed back in the fridge and should be consumed within 24 hours.

• We will attempt delivery of the items ONCE. In case the delivery is not executed during this attempt due to wrong address/recipient not available/premises locked/Wrong phone or Cell or Extension number/not working/no reply or not connecting/reachable/recipient refused the products/delivered the product at the Gate, Reception, Neighbor the customer shall still be charged for the order.
• Please note that Flowers, Cakes and other perishable products are sourced locally at the delivery location & will be hand delivered.
• The product will be delivered only in the cities mentioned in the List of serviceable cities.
• For delivery on 14th Feb, orders will be accepted only from Valentine catalogue.
• We reserve the right to substitute the flowers (Including specified color) / other products with equal or higher value in case of non-availability of the desired product.
• No change in instructions can be entertained.
• Delivery of certain branded items may not be possible/delayed under certain un-controllable circumstances such as product is not available in the market or discontinued by the manufacturer. In such cases, similar product, nearest to the description shall be delivered. Conformance would be seeked from the customer for the same through e-mail. However, if there is no response from the customer within 24 hrs., it shall be assumed that s/he has agreed to the delivery of the alternate product.
• The image displayed in indicative in nature. Actual product may slight vary in shape or design as per the availability.
• Icing or decoration of cake may vary then actual image on website.
• Upon receiving the cake, immediately refrigerate it. Please allow it to come to room temperature before serving/eating.
• Upon receiving the sweets, immediately refrigerate them.
• Correct and elaborate Address (with landmark) and contact number of the recipient is a must while placing the order.
• In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
• While placing an order, please provide us with the following information for delivery at Hotel / Hospital.

• Hotel

• Full address of the hotel.
• Room No.
• Telephone number of the hotel.
• Name of Tour Company, if applicable.

• Hospital

• Full address of the hospital.
• Ward number or name.
• Home address of recipient with phone number.
• If there is no one available at the shipping address (to accept the delivery of your order) at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made.
• If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception & the order will be assumed as executed. If the person has checked out of the hotel by delivery date, the order will be assumed as executed & no refund will be made in such cases.
• For delivery of gift items to Wedding Ceremonies/ Marriage Halls, we may not be able to assure the delivery to the bride and/or bride-groom because of non-accessibility of our delivery team to the couple. However, we shall ensure that the delivery is made to one of the responsible member of host. Also, if possible we shall provide you with the name of the recipient through our order confirmation mail.

• Midnight Delivery Products:

• Valentine Midnight delivery product will be delivered between 10.30pm to 1am (due to heavy rush).